Knowledge Base

How-tos, troubleshooting, and answers to common questions.

All Articles

Change Billing Rates Retroactively
Apply a new hourly rate backward to unbilled time, scoped by date and by client, case, or case type. Invoiced work is never touched.
Outlaw Payments Declines and Error Messages
What a declined or failed card payment in Outlaw Payments means, and what to do about it. A plain-English guide to the most common decline reasons, whether retrying will help, and what to tell your client.
Reset Your Password
How to reset your Outlaw Practice password if you've forgotten it, or change it while you're signed in.
Session Replay
Watch a recorded visit to Outlaw Practice to see what happened on screen. Who can see which recordings, what is masked, and how long recordings are kept.
Using Several Tabs and Accounts
Each browser tab holds its own sign-in. Use different accounts side by side, and what happens when a tab's session ends.