Session Replay

Session Replay lets you watch a recorded visit to Outlaw Practice: what was on the screen, where the person clicked, and what they typed into ordinary fields. It is meant for troubleshooting. When something went wrong, you can see exactly what happened instead of reconstructing it from memory.

Opening Session Replay

Select your avatar, then choose Session Replay. It is not available to client-portal users.

While you are on the Session Replay page, your own visit is not recorded. Recording resumes when you leave the page.

Who Can See Which Recordings

• Owners and Administrators see every recording made by anyone in your firm. A User filter at the top of the list narrows it to one person.
• Everyone else sees only their own recordings.

No firm can see another firm’s recordings.

When You Contact Support

To answer a specific question about a problem you reported, Outlaw Practice support may query the recordings of the visits involved for the facts that question needs. For example: which user recorded a payment, and whether it was recorded on a lead or a case, or whether a timer was stopped before someone logged out. Support doesn’t watch recordings, and never asks for confidential information such as Social Security numbers, which are masked in recordings anyway.

The List of Visits

Each row is one visit: a single sitting in Outlaw Practice. If you open the app in more than one browser tab during that sitting, all of those tabs belong to the same visit. After 30 minutes with no activity in any tab, your next activity starts a new visit.

The list shows the visits from the Last 3 Months by default. Use the date range picker to change it. The count of visits appears above the list, and more visits load as you scroll.

The columns are:

• A star. Select it to make the visit a favorite, and select it again to remove the favorite.
• User: who was signed in.
• Started: when the visit began.
• Duration: how long it lasted, in minutes.
• Tabs: how many browser tabs the visit included.
• URL: the page the visit started on.
• Status: recording, completed, closed, or error. A visit that started more than 10 minutes ago and has no recorded end shows as closed. That usually means the browser tab was closed, which is normal.
• Summary: a short description of what the person did, with a count of any errors or warnings.
• Events and Size: how much was recorded.

On a phone, the URL, Summary, Events, and Size columns are hidden.

Watching a Visit

Select a visit to open it. The top of the viewer shows who was signed in, when the visit started, and the page it started on. Choose Back to Sessions to return to the list.

If the visit included more than one browser tab, a row of tabs appears above the player, labeled Tab 1, Tab 2, and so on, with the page each tab started on. The tab you are watching is marked (now playing). Select another tab to watch it.

Below that, an Actions line summarizes the records the person worked with. Select it to see the details.

The player has a play and pause button, a bar you can drag to move through the recording, speed buttons (1x, 2x, 4x, and 8x), and a Skip Inactive switch that jumps past stretches where nothing happened. If the app logged technical messages during the visit, a Show console button opens a panel that lists them.

What Is Masked

The recording never changes what the person sees on their own screen. It only controls what is saved. These values are saved as asterisks:

• Passwords.
• Fields Outlaw treats as private, such as the Social Security number and date of birth on the Outlaw Payments application.
• Card numbers, card security codes, and card expiration dates, and bank routing and account numbers.
• Any field while the person is still typing in it. The value is recorded when they leave the field.

For everything else on the page, Outlaw replaces anything shaped like a Social Security number, a nine-digit routing number, a card or account number (12 or more digits), or a security token with [REDACTED] before it is saved. The same redaction applies to the technical messages in the console panel.

How Long Recordings Are Kept

• Very short visits are discarded automatically so they don’t crowd the list. A completed visit under 30 seconds with no tracked actions and no errors drops out of the list once it is an hour old. A visit in which nothing was recorded is removed the same way.
• Recordings are removed automatically 60 days after the visit’s last activity.
• You can delete a visit from the list. Deleting a visit deletes every tab in it, and the recording is permanently removed after seven days. Owners and Administrators can delete any visit in the firm; everyone else can delete only their own.
• Favorites are kept. A favorite visit can’t be deleted and is never removed automatically. To delete it, remove the favorite first.